Privacy Policy

Effective Date: October 10, 2024

At Scentro (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and interact with our website, scentro.store (the “Website”), and when you purchase products from us. This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

Scentro is the data controller responsible for processing your personal data. If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Business Name: Scentro
Address: Metro Manila, Philippines
Email: [email protected]

2. Data We Collect

We collect and process the following types of personal data:

a) Personal Information You Provide

When you use our Website or purchase our products, you may provide us with the following personal data:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third-party payment processors)
  • Any other information you voluntarily provide to us through forms or communication

b) Data Automatically Collected

When you visit our Website, we automatically collect certain data about your device, including:

  • IP address
  • Browser type and version
  • Time zone settings
  • Operating system and platform
  • Information about your visit (e.g., pages viewed, time spent, and interactions)

3. Purpose of Data Collection

We process your personal data for the following purposes:

  • Order Processing: To manage and fulfill your product purchases, including shipping and billing.
  • Customer Service: To respond to inquiries and provide customer support.
  • Marketing Communications: To send newsletters and promotional emails, subject to your consent.
  • Website Improvement: To analyze data for improving user experience and website functionality.
  • Legal Compliance: To comply with applicable laws and regulations, including tax and consumer protection laws.

4. Legal Basis for Processing Personal Data

We rely on the following legal bases to process your personal data:

  • Contractual Necessity: To process your orders and provide customer service.
  • Legitimate Interests: For the improvement of our services, prevention of fraud, and marketing communications (where permitted).
  • Consent: Where required, we will obtain your consent for marketing communications or processing sensitive personal data. You can withdraw your consent at any time by contacting us.

5. How We Share Your Data

We will never sell your personal data. However, we may share your data with trusted third parties under the following circumstances:

  • Service Providers: We may share your data with third-party providers that help us process payments, deliver products, or manage marketing communications (e.g., email platforms).
  • Legal Obligations: We may disclose your data when required by law, or in response to valid legal requests from public authorities.
  • Business Transfers: In the event of a business sale, merger, or acquisition, your data may be transferred to the new owner.

6. International Data Transfers

As a business based in the Philippines, your personal data may be processed or stored outside the European Economic Area (EEA). We ensure that any such transfers are compliant with the GDPR, including the use of standard contractual clauses or other appropriate safeguards to protect your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations. After this period, we will securely delete or anonymize your data.

8. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

  • Access: Request access to your personal data and obtain a copy of the information we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data where it is no longer necessary for us to retain it.
  • Restriction: Request the restriction of processing in certain circumstances.
  • Portability: Request the transfer of your data to another controller.
  • Objection: Object to the processing of your personal data in certain situations, such as direct marketing.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device to collect information about your browsing activity. You can manage your cookie preferences in your browser settings.

For more details, refer to our [Cookie Policy].

10. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

11. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any updates on this page and update the effective date accordingly. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Scentro
Metro Manila, Philippines
Email: [email protected]

This Privacy Policy was last updated on October 10, 2024.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.